Legal
How we collect, use, store, and protect your personal information as a member of OpineSurveys.
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Welcome to OpineSurveys, an online research community powered by Aeon Market Research Pvt. Ltd. ("OpineSurveys", "we", "our", or "us"). We appreciate your trust in becoming a member of our research panel and sharing your valuable opinions.
At OpineSurveys, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, process, protect, share, and retain your personal information when you register, participate in research activities, or otherwise interact with our website and services.
By registering as a panel member or using our website, you acknowledge that you have read and understood this Privacy Policy.
OpineSurveys is an international online panel community operated by Aeon Market Research Pvt. Ltd., dedicated to conducting ethical, transparent, and high-quality market, opinion, social, healthcare, and customer experience research, including online surveys, product evaluations, concept testing, user experience studies, customer satisfaction research, interviews, diary studies, brand perception studies, B2B research, and public policy research.
Participation is entirely voluntary. Members are free to accept or decline survey invitations and may withdraw from a study at any time, unless otherwise specified for a particular research project.
This Privacy Policy applies to personal information collected through the OpineSurveys website, registration and profile forms, survey participation, research communities and interviews, product testing programs, customer support interactions, email communications, promotional campaigns, and other research-related services administered by OpineSurveys.
This Privacy Policy does not apply to third-party websites or services that maintain their own privacy policies.
Personal information: full name, email address, mobile number, date of birth, gender, country/state/city/postal code, preferred language.
Demographic information: education, employment status, occupation, industry, household composition, marital status, lifestyle characteristics, general consumer preferences.
Professional information (for B2B studies): job title, department, functional responsibilities, organization size, years of experience, professional qualifications.
Research information: survey responses, product usage information, brand preferences, customer experience feedback, opinions, ratings, open-ended comments, and — where specifically requested with consent — images, videos, or audio recordings.
Technical information: IP address, browser type and version, device type, operating system, language settings, cookie and session identifiers, website usage information, and diagnostic information.
Directly from you when registering, updating your profile, participating in surveys, contacting support, or redeeming rewards. Automatically through cookies, analytics, session logs, device recognition, and security monitoring. From trusted partners, where permitted by law, to facilitate panel management or research participation.
We use personal information to register and manage your membership, match you with relevant research opportunities, verify eligibility, administer research projects, process rewards, improve the website, detect and prevent fraud, maintain research quality, respond to enquiries, produce statistical reports, meet legal obligations, and protect platform security. We do not sell or rent your personal information to third parties.
Where applicable, we process personal information based on your consent, performance of our agreement with you, our legitimate interests in operating and improving the research panel, compliance with legal obligations, or protection against fraud and misuse. Where processing is based on consent, you may withdraw it at any time, subject to applicable legal or contractual requirements.
Participation in research is voluntary. Members may choose whether to participate and may discontinue at any time unless otherwise stated for a specific project. Some studies may require additional informed consent, particularly for sensitive topics, product testing, or recordings. Receiving an invitation does not guarantee eligibility — screening questions are commonly used to determine fit.
We use cookies to maintain secure login sessions, remember preferences, improve performance, measure traffic, prevent duplicate participation, detect fraud, and enhance browsing experience. You may manage cookie preferences through your browser, though disabling certain cookies may affect functionality.
To maintain research integrity we may use digital fingerprinting, device recognition, duplicate account detection, IP validation, browser verification, VPN/proxy detection, attention checks, response consistency analysis, timing analysis, and identity verification where appropriate. The use of bots, automated scripts, or AI tools to complete surveys — or any attempt to manipulate outcomes — is prohibited unless explicitly authorized. Violations may result in disqualification, forfeiture of rewards, suspension, or termination.
OpineSurveys values authentic human opinions. Unless expressly permitted for a particular study, participants must not use generative AI tools, automated response software, or similar technologies to complete surveys. We may employ automated systems to detect unusual response patterns or indicators of non-human participation, supporting quality and fraud prevention with appropriate human oversight.
We do not sell, rent, or trade your personal information for third parties' independent marketing purposes. Information may be shared where necessary with:
As OpineSurveys supports international research projects, your personal information may be processed or accessed in countries outside your country of residence. Where transferred internationally, we apply appropriate safeguards including contractual data protection obligations, technical and organizational security measures, confidentiality commitments, access controls, and data minimization.
We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction, including encrypted connections, protected cloud infrastructure, firewalls, role-based access controls, authentication procedures, and security monitoring. No electronic system can be guaranteed completely secure — please protect your login credentials and notify us of any suspected unauthorized access.
We retain personal information only as long as reasonably necessary to maintain your membership, administer studies, process rewards, prevent fraud, resolve disputes, and comply with legal obligations. When no longer required, information is securely deleted or anonymized. If you request account deletion, certain information may be retained where necessary for legal, fraud-prevention, or research-integrity purposes.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information; update your profile; restrict or object to certain processing; withdraw consent; request a copy of your data; and lodge a complaint with the relevant supervisory authority. We may request reasonable identity verification before responding.
We may send communications relating to survey invitations, research opportunities, account notifications, reward processing, service updates, and policy changes. You may unsubscribe from marketing communications at any time; operational communications relating to account administration, security, and rewards may continue where necessary.
OpineSurveys is intended for individuals who meet the minimum legal age to participate in market research in their country of residence. We do not knowingly collect personal information from children without legally required parental or guardian consent.
Our website may contain links to third-party websites that operate independently and maintain their own privacy practices. We encourage you to review their policies before providing personal information; OpineSurveys is not responsible for external websites.
We may revise this Privacy Policy to reflect changes in legal requirements, technology, our services, or security practices. Updates will be published here with a revised effective date, and continued use of OpineSurveys after publication constitutes acceptance.
Privacy Officer, OpineSurveys
Powered by Aeon Market Research Pvt. Ltd.
Email: privacy@opinesurveys.com
Website: www.opinesurveys.com
Where applicable, OpineSurveys supports compliance with recognized privacy frameworks including GDPR, UK GDPR, the UK Data Protection Act 2018, CCPA/CPRA and applicable U.S. state privacy laws, India's Digital Personal Data Protection Act 2023, Canada's PIPEDA, Brazil's LGPD, Australia's Privacy Act 1988, and New Zealand's Privacy Act 2020. We also conduct research in line with the ICC/ESOMAR International Code, Market Research Society standards, Insights Association guidance, and ISO 20252 quality principles where applicable.
Trust is the foundation of successful market research. We regularly review our privacy practices, quality standards, and security controls to align with evolving legal requirements and international expectations, and are committed to a secure, ethical, and transparent research environment for every member.